Policies

Here’s some important information to help you get the most from your time with us.

We ask that you arrive fifteen minutes prior to your visit to familiarize yourself with our facility and enjoy our relaxation room. Respectfully, we request that you turn off pagers and cell phones to ensure total relaxation for yourself and other guests.

Gratuity – Gratuities are not included in our prices, but appreciated in acknowledgement of superior service. Gratuities cannot be charged or added to any credit card or bank card. Cash or check only please.

For Your Protection – We regret that we cannot be responsible for loss or damage to personal articles including, clothing or accessories. Please keep all valuables with you during your appointment. When visiting our spa, leave your jewelry at home. Lockers are available.

Reservations – Reservations for appointments $50 and over are assured with a credit card or gift certificate. We recommend that you schedule your appointments well in advance.

Late Clients – We are committed to beginning and ending your services on time. Any late arrivals are required to pay the full price for shortened services.

Cancellations – As a courtesy to other guests and our team members, please give us 24 hours notice of cancellation to avoid a full charge. A credit card or gift certificate deposit will be required at the time of booking your reservation.

Children – We love children just as much as you do. However, for the comfort of other guests, we ask that children remain in the comfort of your home unless they are receiving services.

Health Considerations – Prior to your appointment, please notify the Spa Manager and your Therapist if you have allergies, high blood-pressure, heart conditions, physical disabilities, or if you are pregnant.

Gift Certificates – Gift certificates are available in any dollar amount and expire one year from the date of purchase. Gift certificates must be presented at the time of your service. If you do not have your gift certificate in your possession, you are expected to make payment before you leave. Gift certificates are like cash, and are not replaceable if lost or stolen. If you pay with a credit card, we will credit your account within one week, once the gift certificate is brought to the White Rose. If exchange exceeds amount of certificate, customer is required to pay the additional charges. All sales, including gift certificates are final. No cash refunds.

Age Guidelines – Guests of the White Rose must be at least 18 years of age